Reference

Straight Answers to What You're Actually Asking

Got a question about your account, a deposit through PayPal, or how withdrawals work? This page covers the things we hear most often — no runaround, no vague pointers, just the actual answer. If something's still unclear, our support team is a message away.

Account SetupPayPal & Venmo DepositsWithdrawal ProcessAccess by StateSecurity & Verification
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realprize Straight Answers to What You're Actually Asking
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Find the Answer Before You Need to Ask

We built this FAQ around the questions that come up every day — from players in Houston figuring out their first PayPal deposit, to accounts flagged for identity verification. Each answer explains the actual step you take, not just a direction to go look somewhere else. Payments are the thing people ask about most. PayPal and Venmo move quickly once your account

is verified; Play+ works like a prepaid card you load directly from your bank or debit card and use to fund your lobby wallet. Withdrawals follow the same path — your funds go back to the method you deposited with, subject to any standard verification checks. Access depends on state law and the eligible states listed in your account settings. If you

don't see your question here, live chat is the fastest route to a real answer.

  • PayPal
  • Venmo
  • Play+
  • Live Chat Support
WHY ANSWERS MATTER HERE

How We Keep This FAQ Accurate

A help page is only useful if the answers are current and specific. We keep these entries updated whenever a payment flow or account process changes — so what you read reflects how the platform actually works right now, not how it worked at launch.

Payment-Path Accuracy

Every PayPal, Venmo and Play+ answer is written against the live deposit and withdrawal flow, not a generic description of how e-wallets work in general.

No Invented Figures

We don't publish withdrawal timeframes or deposit minimums we can't stand behind. Answers explain the process; exact figures appear inside your account where they're always current.

State Access Clarity

Access depends on state law and eligible states. Our FAQ reflects that reality rather than making blanket legality claims that don't hold in every state.

Linked to Live Support

Every FAQ section connects directly to live chat if your situation doesn't match a standard answer — so you're never stuck in a dead end.

What the Platform Covers

Local payment methods: PayPal, Venmo, Play+
Account access on any device, no app download required
Encrypted account and payment data on every session
Full US English support across account, chat and help content
GET HELP FAST

Three Ways to Reach Us

Whether your PayPal deposit is pending, your account needs a document upload, or you just can't find a game in the lobby, we have three direct paths to help. Pick whichever fits how you prefer to communicate.

Live Chat Open the chat widget from any page in your account. A real person picks it up — no automated loops before you get to someone who can actually help.
Email Support Send a message to our support address from your registered email. Attach screenshots or transaction IDs to speed up any payment or verification question.
Account Help Center Step-by-step articles on verification, deposit paths, and withdrawal tracking are available inside your account settings under Help, searchable by topic.

Questions We Hear Every Day

These cover the majority of what comes through our support queue — account setup, payments, withdrawals and access. Read through before opening a chat; your answer is likely already here.

Go to the Cashier section in your account, select PayPal, enter your deposit amount, and you'll be redirected to your PayPal login to approve it. Funds appear in your lobby wallet once PayPal confirms the transaction.

Yes. Select Venmo at the Cashier, enter the amount, and authorize the transfer through the Venmo app on your phone. It works the same way as a standard Venmo payment you'd send to any contact.

Play+ is a prepaid account you load using your debit card or online banking. Once funded, you use it like a payment card at the Cashier. It keeps your gaming wallet separate from your main bank account.

Withdrawals go through a standard identity verification check before they process. If your ID documents are already on file and verified, the delay is usually on the payment network side. Check your account status under Withdrawals for the current step.

Access depends on state law and eligible states. When you create or log in to your account, the platform checks your location against current eligibility. The eligible states list is available in your account settings.

Upload a government-issued photo ID and a document showing your current address through the Verification section in your account settings. Most submissions are reviewed within one business day; you'll get an email once it's complete.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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