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Your Account, Our Rules — Read This First

These terms set the rules you agree to when you open a realprize account in any eligible state. We keep it direct — this document covers PayPal, Venmo, and Play+ payment rules, what account conduct we expect, how state law determines your access, and…

Account EligibilityPayment TermsAccess by StateAccount ConductDispute Process
realprize Your Account, Our Rules — Read This First
DATA AND SECURITY

How We Handle Your Account and Data

Data handling, cookie use, account security, and retention periods are all built into these terms — not separate policies you have to hunt down on your own. We collect only what's needed to run your account: verifying your identity, processing deposits through PayPal, Venmo, or Play+, and meeting state-level requirements. None of that data is used beyond what the platform needs to operate, verify transactions, and comply with applicable law. Here's how each area is handled.

Data Handling We collect only the account data needed to verify your identity, process PayPal, Venmo, or Play+ transactions, and comply with state-level legal requirements where we operate.
Cookie Use We use cookies to keep your session active, remember account preferences, and measure how the lobby loads across devices. You can manage cookie settings through your browser at any time.
Account Security Your account uses a one-time passcode step at login. Keep your registered email and phone number current so we can verify access requests without holding up your session.
Data Retention and Requests We keep account records for as long as applicable state law requires. To request a summary of what we hold on your account, contact support through live chat or email.
TERMS CONTACT

Reach Us About These Terms

If a clause isn't clear or you need a written record of a policy question, our support team handles terms inquiries the same way they handle account and payment issues — whether you're following up on a PayPal withdrawal hold from Houston or checking state eligibility from anywhere else we operate. Reach us through live chat in your account dashboard or through email for a formal, documented response. We don't route policy questions through automated bots.

Live Chat Use the live chat icon inside your account dashboard to ask about any clause in these terms. We handle policy questions alongside account and payment issues without delay.
Email Support Send a written inquiry to our support email when you need a formal record of a terms question, a policy clarification, or a dispute you want properly documented.
Account Help Center The Help Center inside your account covers the most common terms scenarios — state eligibility checks, PayPal and Venmo withdrawal steps, and identity verification requirements for account holders.

Common Questions About These Terms

State eligibility, account duplication rules, what triggers a withdrawal review through PayPal or Venmo, and how data requests work — these are the things we get asked about most. We've answered them below in the same plain language the terms themselves use. If your specific question isn't here, live chat connects you directly to our support team for a real answer, not a form letter.

Anyone who opens a realprize account in an eligible state. If online wagering isn't permitted where you are, these terms do not override your state's law or grant access in restricted locations.

We can update these terms at any time and will send a notification to your registered email or push an in-app alert. Continuing to use your account after that means you accept the new version.

Contact our support team first — we handle payment disputes directly through live chat or email. If the dispute isn't resolved through support, it moves to the binding arbitration process outlined in the full policy.

No. These terms allow one account per person, and your registration details must match a single real identity. If we find duplicate accounts tied to the same person, we reserve the right to close the extras.

A government-issued ID that matches your registration details is required before any withdrawal clears. This applies across all payment methods — whether you're cashing out through PayPal, Venmo, or Play+.

Contact us through live chat or email with your request. We'll send you a summary of the account data we hold, subject to retention rules required by applicable state law governing your account.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.